Privacy Policy
Last Updated: June 2026
Who We Are
Tanmai Timeless is a luxury fine jewelry brand headquartered in Dallas, Texas. We design and sell fine jewelry featuring ethically sourced diamonds and gemstones, and offer customization services through our website. This Privacy Policy describes how Tanmai Timeless collects, uses, stores, shares, and protects your personal information when you interact with our website, purchase our products, or contact us directly.
By using our website or making a purchase, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide Directly
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment information (we do not store card details — all payments are processed securely through our payment processor)
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Custom order details, gemstone preferences, and design inspiration shared through inquiry forms
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Any correspondence sent to us via email, contact forms, or social media
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
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IP address and approximate location
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Browser type and version
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Pages visited and time spent on each page
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Referring website or source
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Device type and operating system
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Cookie and tracking data
Information From Third Parties
We may receive information about you from third-party platforms such as Instagram, Facebook, or Pinterest if you interact with our brand through those channels.
How We Use Your Information
We use the information we collect for the following purposes:
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To process, fulfill, and communicate updates about your order
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To respond to inquiries, consultation requests, and customer service needs
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To manage and deliver custom piece requests
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To send order confirmations, shipping updates, and delivery notifications
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To send marketing emails, new collection announcements, and exclusive updates (only if you have opted in)
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To personalize your experience on our website
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To analyze website traffic and improve our site's performance and usability
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To comply with applicable legal obligations
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To prevent fraud and protect the security of our website and customers
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To maintain records as required for tax, accounting, and legal purposes
We will never use your information for purposes beyond those listed above without your explicit consent.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party vendors to operate our business, including:
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Payment processors (to securely handle transactions)
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Shipping and logistics carriers (to deliver your order)
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Email marketing platforms (to send communications you've opted into)
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Website analytics providers (to understand how our site is used)
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These partners are contractually required to protect your information and may only use it for the specific purpose of providing services to Tanmai Timeless.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Tanmai Timeless, our customers, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.
Types of Cookies We Use:
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Essential Cookies — necessary for the website to function properly
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Analytics Cookies — help us understand how visitors interact with our site
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Marketing Cookies — used to deliver relevant advertisements and track campaign performance
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Preference Cookies — remember your settings and preferences for future visits
You can manage or disable cookies at any time through our cookie banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements. If you request deletion of your data, we will remove it within 30 days unless we are required by law to retain it.
Data Security
We take the security of your personal information seriously. We implement industry-standard security measures including:
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SSL encryption on all pages of our website
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Secure, encrypted payment processing
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Limited internal access to customer data on a need-to-know basis
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Regular review of our data collection and storage practices
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Your Rights
Regardless of where you are located, you have the following rights regarding your personal information:
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Right to Access — request a copy of the personal information we hold about you
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Right to Correction — request that we correct any inaccurate or incomplete information
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Right to Deletion — request that we delete your personal information, subject to legal retention requirements
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Right to Opt Out — unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly
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Right to Data Portability — request that we provide your data in a portable format
To exercise any of these rights, please contact us at tanmaitimeless@gmail.com. We will respond to all requests within 30 days.
California Residents — California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
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Right to Know — you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
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Right to Delete — you have the right to request deletion of your personal information, subject to certain exceptions.
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Right to Opt Out of Sale — we do not sell your personal information. However, you may submit a "Do Not Sell My Personal Information" request at any time by contacting us at tanmaitimeless@gmail.com or using the link in our website footer.
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Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.
To submit a CCPA request, contact us at tanmaitimeless@gmail.com with the subject line "CCPA Request." We will verify your identity and respond within 45 days as required by law.
Nevada Residents
Nevada residents have the right to opt out of the sale of their personal information. We do not sell personal information. To submit an opt-out request regardless, contact us at tanmaitimeless@gmail.com.
Children's Privacy
Our website is not directed to children under the age of 13 and we do not knowingly collect personal information from minors. If you believe a child under 13 has provided us with personal information, please contact us immediately at tanmaitimeless@gmail.com and we will take steps to delete that information promptly.
Third-Party Links
Our website may contain links to third-party websites, including our social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Tanmai Timeless
Dallas, Texas