Shipping Policy
Last Updated: June 2026
Overview
At Tanmai Timeless, every order is handled with the same care and intention that goes into crafting each piece. From the moment your order is placed to the moment it arrives at your door, we are committed to making the experience feel as special as what's inside the box.
Where We Ship
Tanmai Timeless currently ships within the United States only. We do not offer international shipping at this time. If you have a special request or are located outside the US, please contact us directly at tanmaitimeless@gmail.com and we will do our best to assist you.
Processing Times
Ready-to-Ship Orders
Orders for ready-to-ship pieces are typically processed and shipped within 1-2 business days of order confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Custom & Personalized Orders
Custom pieces including those with personalized gemstone selections require additional production time prior to shipping. Custom orders are typically completed within approximately 4-6 weeks depending on stone availability and production timelines. We will keep you updated throughout the process and notify you as soon as your piece is ready to ship.
Delivery Timeframes
Once shipped, ready-to-ship orders are typically delivered within 1-2 business days. Delivery timeframes may vary depending on your location and carrier schedules. Please note that business days do not include weekends or federal holidays.
Shipping & Insurance
Every Tanmai Timeless order ships fully insured at no additional cost to you. We want you to have complete peace of mind knowing that your piece is protected from the moment it leaves our hands to the moment it reaches yours.
Signature Required
A signature is required upon delivery for all orders. This ensures that every piece arrives safely and is received directly by its intended recipient. Please ensure someone is available to sign for your package at the time of delivery.
If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for rescheduling delivery or picking up your package from a local facility. Tanmai Timeless is not responsible for packages that are unclaimed or returned to sender due to failed delivery attempts.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor the status of your delivery directly through the carrier's website.
If you have not received a shipping confirmation within the expected processing window, please contact us at tanmaitimeless@gmail.com and we will look into it right away.
Incorrect Shipping Address
Please double check your shipping address before completing your order. Tanmai Timeless is not responsible for orders delivered to an incorrectly provided address. If you realize you have entered an incorrect address, contact us immediately at tanmaitimeless@gmail.com. We will do our best to make corrections before the order ships, but we cannot guarantee changes once an order has been processed.
Damaged or Lost Packages
In the rare event that your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at tanmaitimeless@gmail.com. Because all orders are fully insured, we will work quickly to file a claim and find the best resolution for you. Please retain all original packaging and take photos of any damage as these may be required for the insurance claim.
Order Issues
If you experience any issue with your order whether it is a delay, a missing package, or something that does not look right, please do not hesitate to reach out. We handle every inquiry personally and will always do our best to make it right.
Contact Us
For any shipping related questions or concerns, please contact us directly:
Tanmai Timeless
Dallas, Texas
tanmaitimeless@gmail.com